Privacy Policy
At Sunshine Coast Mortgage Brokers, your privacy is important to us. We are committed to safeguarding the personal information you share with us and handling it in compliance with the Privacy Act 1988 (Cth). Whether you’re a new client or have been with us for years, this Privacy Policy explains how we collect, use, disclose, and protect your information, ensuring transparency and trust in every interaction.
What Information Do We Collect?
At Sunshine Coast Mortgage Brokers, we collect personal information necessary to assist you with your mortgage or credit needs. This may include: Personal information such as your name, contact details, and financial information. Sensitive information, including health information or any vulnerabilities that you disclose to us. We use this information to offer personalized advice and solutions for your mortgage and finance requirements.
How We Use Your Information
We use your information at Sunshine Coast Mortgage Brokers to: Provide tailored mortgage advice and financial services. Manage your relationship with us, including communications related to billing, account updates, and customer surveys. Send you product information, promotions, and services related to your mortgage or financial needs. If you do not wish to receive promotional emails or direct marketing from us, you can opt out by contacting us at any time.
Marketing Communication
As part of our service at Sunshine Coast Mortgage Brokers, we may occasionally send you information on promotions, special offers, or mortgage tips that we believe will be of interest to you. You can unsubscribe from these communications at any time by notifying us.
Privacy Policy
At Sunshine Coast Mortgage Brokers, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth). This Privacy Policy outlines how we handle, collect, use, and protect your personal information when you engage with us for mortgage and finance services.
What Happens If You Don’t Provide Some Information?
Providing accurate information is critical for us to help you secure the best mortgage or finance options. Without your full details, Sunshine Coast Mortgage Brokers may not be able to offer complete advice or assistance regarding your credit or mortgage requirements.
How We Store and Protect Your Information
Sunshine Coast Mortgage Brokers takes the security of your personal information seriously. We store your information securely in our CRM provided by our aggregator Connective Lending Services Pty Ltd and our secure OneDrive account which has MFA security and IT support surveillance and use modern encryption methods and firewalls to safeguard your data. Your information is kept only as long as necessary for the purpose for which it was collected or to comply with legal obligations.
Disclosure of Information
Sunshine Coast Mortgage Brokers does not sell or rent your personal information to third parties. However, we may disclose your information to: Service providers who help us in our daily operations, such as IT or mailing services. Our credit licensee for administrative and compliance purposes. Legal bodies if required by law or under other circumstances permitted by the Privacy Act. If your information is shared with overseas recipients, we take steps to ensure it is protected similarly to how we safeguard it in Australia.
Overseas Recipients
Some service providers who assist Sunshine Coast Mortgage Brokers may be located overseas, including countries like the Philippines, India, or Nepal. In such cases, we ensure that these entities protect your information with privacy standards comparable to Australian regulations.